Remote Support

Remote Support is a special service offered by Pine Valley Computer Services where we link our computer to yours over the Internet. Once the link is established we can analyze and repair many problems and otherwise provide support.

That means that there is no wasted time or effort and our technicians don’t even have to come into your home or office.

Purchase Remote Support Time

Click here to download the software and begin the Remote Support process.

The Process

Click here for more information about the Remote Support process.

Remote Support vs. On-site Support

Remote Support means:

• No travel time moving the computer from the office to the shop.
• No danger of damaging the computer or destroying data.
• Minimized wasted time for you while the problem is being fixed.

Since most of the problems that computers experience involve software, remote support means that problems can be identified and fixed - quickly and relatively easily.

Safe, Secure and Simple

During a remote support session you, the client, will set up a special secure connection. That connection will allow Pine Valley to remotely install a computer program that allows us to access your system. Once we're in we analyze the system and then we can frequently repair whatever is wrong with a minimal loss of productivity.

Throughout the procedure you can observe everything while it is happening and, when everything is finished, you can sever the connection and remove the program.

If you have any questions please do not hesitate to contact us and we will be glad to explain everything in greater detail.

If you have any other questions, please contact us!